What does the NFL changing their customer experience have to do with you and your business? Before I answer that, let’s actually look at some mind blowing numbers I found out about the National Football League. The NFL has about 185,000,000 fans. The NFL Network has 32,000,000 television viewers. (This is an …

Have you ever had a bad day? I mean a really bad day… Where nothing goes right from the start… You wake up later than you intended… :O Maybe because the clock was set for PM instead of AM… You stub your toe as you step out of bed and …